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How to Send your Artwork

Digital Files

After you have placed your order, reply to the confirmation e-mail you receive and attach your art file to the e-mail. This ensures that we can match your artwork to the specific order you've placed.

Forgot To Send Your File

Do not worry. Simply wait for one of our Customer Care Representatives to contact you promptly after your order is placed & email your files at that point.

Send Special Instructions

There is a box for special instructions on the delivery page. Feel free to give us any information you think we need. Remember, artwork preparation is FREE and you'll receive a digital mockup for your approval - FREE - prior to production.

Accepted File Types

We can accept anything: e-mailed art to mailed hard copy (subject to sight of artwork). Just send us what you have and we'll work with you on the rest. Keep in mind that to keep your order moving as fast as possible, we prefer to receive vector file formats.

Note: Changing the file name to a vector file extension will not change the file type.

Preferred Vector File Types:

PDF (Adobe Acrobat)

• Embed the fonts used or export as generic .eps

AI or EPS (Adobe Illustrator)

• Convert text to outlines, embed any linked images

CDR (Corel Draw)

• Convert text to curves

Other Accepted File Types:

DOC, PPT or PUB (Microsoft Office Files)

• Embed or include fonts

BITMAPS (.jpg, .tif, .pcx, .gif, .png, .bmp)

Imprint Types


Pieces of fabric are sewn into the item to form the imprint

Applique Imprint


Imprint is depressed into the item's surface

Deboss Imprint

Deep Etch

Imprint is sandblasted, creating a deep frosted look

Deep Etch Imprint


Imprint is raised onto the item's surface

Emboss Imprint


Computerized sewing machines stitch the imprint onto item

Embroidery Imprint

Foil Stamp

Metallic foil resins are applied to the item's surface

Foil Stamp Imprint

Full Colour

Imprint is printed in CMYK allowing for the use of photos

Full Colour Imprint

Heat Transfer

Heat is used to thermally bond imprint onto the item's surface

Heat Transfer Imprint

Laser Engraved

Imprint is etched into the item via a laser

Laser Engraved Imprint

Pad Print

Imprint is transferred to the item via an inked flexible pad

Pad Print Imprint

Satin Etched

With use of acid on glass, this gives the imprint a frosted look

Satin Etched Imprint


Ink is pressed through a screen onto the item's surface

Screenprint Imprint

How to Convert Text to Outlines

If working in Illustrator or other graphic programs, you will want to convert your text to outlines prior to sending the file. This ensures that your font does not get substituted and we will be able to keep your artwork exactly as you submit it.

To do this, you will want to go up to the menus at the top of the Illustrator program. Click on “Type” and go down to “Creat Outlines”. You may also select the artwork and press Ctrl + Shift + O. Save and send us the file.

Before Converting Text to Outlines
After Converting Text to Outlines

Raster vs Vector

Raster files are made up of pixels and are commonly called bitmaps.

Vector files use coordinates to create shapes with points and lines. This file type maintains high image quality at any size.

Raster Artwork Example
Vector Artwork Example

Full Colour Artwork


Your file must be at least 300dpi or vector art. If your image is below 300dpi, please do not simply increase the resolution. This will result in a very blurry, pixelated image. Ideal full colour artwork will be 300dpi or higher at the size it will be printed.


The bleed area runs along the edges of your document. You will want to extend any background image or colour all the way to the edge, and slightly past it, to prevent any white borders from showing.

Web Images

When images are taken from a website, they are typically 72dpi. This resolution is not high enough for printing purposes. You may also run into copyright restrictions when using web images and therefore we do not recommend using these in your artwork. The only exception would be if the image was purchased from a stock photo website at a large resolution.